FAQs
Q: Are your products authentic?
A: Yes, all our products are authentic and sourced directly from trusted suppliers in Japan and Korea.
Q: Do you offer cash on delivery?
A: Currently, we accept secure online card payments only.
Q: How much is delivery fee?
A: Delivery is free across the UAE
Q: How long does delivery take?
A: Orders within the UAE usually arrive within 1-2 business days.
Q: Can I purchase individual items?
A: Yes. Individual products are available. Orders above AED 130 qualify for free UAE delivery, otherwise standard shipping fees apply.
Q: Are your products suitable for sensitive skin?
A: Many Japanese pharmacy skincare products are known for their gentle formulations. However, every skin type is different, so we always recommend patch testing new products before full use.
Q: Where do you ship?
A: We currently ship across the United Arab Emirates
Q: Are your skincare sets suitable for beginners?
A: Yes. Our curated sets are designed to make Japanese skincare simple and effective, helping you start a routine with carefully selected products that work well together.
Q: Can I return a product?
A: Due to hygiene reasons, skincare products cannot be returned ones opened. If your item arrives damaged, please contact us and we will assist you.